Privacy Policy

(POSTED JANUARY 27, 2014. EFFECTIVE IMMEDIATELY FOR USERS WHO VISIT OR USE DISASTER411.COM ON OR AFTER JANUARY 27, 2014 AND ON APRIL 27, 2014 FOR USERS WHO FIRST VISITED OR USED DISASTER411.COM PRIOR TO JANUARY 27, 2014. SUPERSEDES ALL PREVIOUS VERSIONS OF THE DISASTER411.COM PRIVACY POLICY.) offers free educational information pertaining to disaster preparedness, survival, insurance, and property restoration to its users, which consists of helpful articles, tips, checklists, and a directory of industry professionals throughout the country.’s Privacy Policy (“Privacy Policy”) is designed to provide a clear understanding of the information we collect and how we use it to provide our services and give users a better experience. It applies to any users of and any US affiliated websites, web pages, mobile applications and mobile websites operated by (the “Site”), including those who are seeking to find a service provider through (“Service Seekers”) as well as those who are looking to advertise their services through (“Service Providers”), and any users of any of the various services that provides through the Site or any other channels, including over the telephone (“Services”). For purposes of this Agreement, the terms “,” “we,” “us,” and “our” refer to or DISASTER411, LLC. “You” refers to you, as a visitor or user or the Site or the Services. Please note that our subsidiaries have separate privacy policies. In addition, this Privacy Policy does not apply to third party entities that may use the Site or Services. Such entities’ use of the Site and Services are subject to separate terms that they agreed when they registered with


By using the Site and/or the Services, you consent to our collection, storage, use and disclosure of your personal information and other information as described in this Privacy Policy.


If you have questions or complaints regarding our privacy policy or practices, please contact our legal department at the address at the bottom of this policy.




1.   Types of Information We Collect


We collect both “Personal Information” and “Non Personal Information” about our users. In this policy, Personal Information is information that can be used to contact or identify you, such as your full name and email address, and information that is linked to such information. “Non Personal Information” is information that cannot be used to contact or identify you and is not linked to information that can be used to contact or identify you and includes passively collected information about your activities on our Site, such as usage data, to the extent that information is not linked to your Personal Information.


Site Users can access and browse certain portions of the Site without disclosing Personal Information, although, like most websites, we passively collect certain information from your computer, such as your IP address and web browser user agent, when you browse the Site. Visitors who access and browse the Site without registering are “Site Users”. In order to utilize some of the Services offered by, you must register with All users who register with are “Registered Users”.


A.   Types of Information You Provide


Regardless of whether you are a Site User or a Registered User, all Personal Information that you provide to us when listing, posting a service, posting a profile, communicating through the Site, discussing Service options over the phone, utilizing our mobile applications or that you otherwise provide on the Site or by phone, email or postal mail, will be stored by us. You represent and warrant to us that you have the right and authority to provide us all Personal Information you provide about yourself or others. You may provide us this Personal Information in various ways, including:


1.    When Listing Your Business Online as an Advertiser


When you request to submit a listing directly through, we will collect and store the information that you provide to us directly on our online registration forms. This may include, among other information:

Your Business Name


a.  Your Business Address


b.  Your Business Phone Number


c.  Your Business Fax Number


d.  Your Business Website Address


e.  Your Business Facebook, Twitter, and LinkedIn Address


f.  Your Business Email Address


g.  Your Professional License Numbers of Your Business


h.  Your Primary Contact’s First and Last Name


i.  Your Primary Contact’s Email Address


j.  Your Primary Contact’s Phone Number


If you register for a Service that requires you to pay a fee, will also collect your credit card type, number, expiration date, and security code as well as your billing address for payment purposes, if not previously provided.  All electronic payments made to are made through Paypal’s secured third party site, and therefore does not store any payment information.


If you are a Service Provider, we collect and store all of the additional information that you provide to us in your profile. This may include, among other information:


k.  Details regarding the Service you offer, including for example the type of Service you provide, your availability, your location, your level of education, languages you speak, your ability to drive


l.  Related services you provide


m.  Logos or Pictures you choose to post


n.  References, if you choose to provide them


o.  Any other information you choose to include in your profile




2.    By Telephone


Both Site Users and Registered Users may provide Personal Information to when they contact Customer Service or utilize certain Services may offer by telephone. For example, if you call to discuss Service options over the phone, we will collect and store all of the Personal Information you chose to provide to us, including but not limited to financial information, information about the Service, your contact information, etc. If you provide information about someone other than yourself, you represent that you have authority to do so.


3.    Otherwise Through the Site or by Telephone, Email, Postal Mail or Chat


Site Users may have the ability to provide us Personal Information through the Site, such as contact information. In addition, both Registered Users and Site Users may choose to provide us additional Personal Information by phone, email, postal mail, or chat. We collect and store all of the Personal Information you provide us through these channels. Moreover, if you provide information about someone other than yourself through any of these channels, you represent that you have authority to do so.


B.   Information Provided by Others


1.    By Third Parties to Verify Your Information and Representations


In order to promote the safety and integrity of the Site and Service, you authorize in its Terms of Use to utilize third party service providers to use your Personal Information to scan on an on going basis a variety of sources, which may include, but are not limited to, national criminal databases, sex offender registries, certain media streams, terrorist watch lists, criminal and fugitive watch lists, fraud watch lists, law enforcement reports, and other data to assist us in verifying the information you provide us (such as your name, address, email address, etc.) and the representations and warranties you make in the Terms of Use and on the Site (such as representations regarding your criminal background) (“Verification Checks”). The results of any Verification Checks will be made available to


2.    By Third Parties that Perform Background Checks


For the legitimate business purpose of protecting the safety and integrity of the Site and users, you authorize in its Terms of Use to utilize a third party consumer review site or reporting agency to use your Personal Information to run periodic background checks on you when you register with and thereafter in connection with your continued use of our Services and/or interaction with our Site.


3.    By Social Media if You Connect to Through Facebook, Twitter, LinkedIn, YouTube, etc.


You may have the opportunity to connect to through various social media sites when you register with or after you have registered with If you connect to through Facebook, Twitter, LinkedIn, etc. either when you register or after you have registered, we will collect, store, and use in accordance with this Privacy Policy any and all information you agreed that the social media platform could provide. Your agreement (and our access to your information) takes place when you instruct, accept or allow any social media platform to register you for a account or otherwise connect to through social media. The information may access, collect and store may include the following, among other information, as allowed by you, and your social media platform’s privacy settings:


a.  Your Name


b.  Your Profile Picture


c.  Your Email Address


d.  Your Gender


e.  Your Birthday


f.  Your Location (i.e. city)


g.  Names and Pictures of Your Connections


h.  Your Interests and Affinity Networks


i.  Other Information You Make Publicly Available via Social Media




4.    By Service Providers You Use in Connection with Our Services


If you engage a Service Provider through, such as an insurance professional or a contractor, that Service Provider may provide us Personal Information about you or your loved ones such as information relating to your transactions with them.


5.    By Other Sources


In addition, we may obtain from other sources publicly available Personal Information, such as demographic data, and other information to enable us to comply with regulatory requirements, ensure the accuracy of data, better understand your likely interests, prevent fraud, etc.


C.    Information You Expressly Authorize Us to Collect


We may from time to time request permission for collect Personal Information from or about you. For example, if you use a mobile application, we may request permission to access information about the contacts listed in your mobile device phone book when you initiate an address book search for friends who have downloaded the application. We may also request permission to access and store your location. If you grant your permission, we will access and or store such information unless you subsequently opt out by adjusting the settings in your mobile device.


D.   Technical and Usage information


1.    Log Files, IP Addresses and Information About Your Computer and Mobile Device


When you visit the Site, receives the internet protocol (“IP”) address of your computer (or the proxy server you use to access the internet), your computer operating system and type of web browser you are using. If you are using a mobile device, may also receive your mobile device id (UDID), or another unique identifier, and mobile operating system. We may correlate this information with other Personal Information we have about you. Additionally, when you visit the website we and any third parties we use to place ads on our Site automatically receive the URL of the webpage from which you came. If you click on an ad, we and any such third party may also receive the URL of the page you were on when you clicked the ad and the URL of the site associated with the ad that you clicked.


2.    Cookies and Other Technologies


Like most websites, we and our service providers use cookies and tracking pixels to track Site usage and trends, evaluate the effectiveness of our ads both on and off our Site, customize your experience on the Site and improve the quality of our Services. For example, using these technologies we can determine, among other things, which pages of our Site you visit and which ads you click on. A cookie is a tiny data file that resides on your computer, mobile phone, or other device, and allows us to recognize you when you return to the Site using the same computer (or mobile device) and web browser. You can remove or block cookies using the settings in your browser, but in some cases doing so may impact your ability to use Tracking pixels do not identify individual users and the analysis of data obtained by tracking pixels is performed on an aggregate basis.


When you visit our Site or open one of our emails, we may allow authorized third parties, such as ad servers, ad agencies, ad exchanges, ad technology vendors and research firms, to place or recognize a unique cookie, pixel, and/or similar technologies on your browser in order to provide you relevant advertisements as you surf the Internet. These advertisements may be targeted to you based on information these authorized third parties know or infer about you and include in the cookies placed on your browser and/or information about your Internet browsing activities gathered through your browser. If you prefer not to receive these online behavioral advertisements, you may opt-out. In order for the opt-out to work, your browser must be set to accept third party cookies. Furthermore, if you buy a new computer or mobile device, change web browsers or delete the opt-out cookie, you will need to perform the opt-out task again. Please note that if you opt-out you may continue to receive advertisements as you surf the Internet, including contextual ads based on the content on a webpage you are visiting. However, these advertisements will not be displayed based on information contained in, or collected by, cookies or other technologies placed on your browser when you visit our Site or open our emails.


3.    Social Media Features and Widgets


Our Site includes social media features and widgets, such as the Facebook “Like” button, Facebook “Share” button, Twitter “Connect” button, and LinkedIn “Connect” button. These features may collect your IP address, the URL of the page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing it.


2.   How We Use Information


A.   Personal Information


In general, the Personal Information we collect is used (1) to improve our Services and enhance your experience with, (2) to enable us to provide a safer community for all of our Registered Users, and (3) to help us communicate with you. For example, we may use your Personal Information to:


  • register and service your account.
  • include in Service Provider profiles.
  • contact you in response to questions and solicit feedback and input from you.
  • enable Service Seekers and Service Providers to search based on the Personal Information the other has made available on the Site, and the information others have provided about them.
  • connect Service Seekers with Service Providers that appear to meet their needs and preferences.
  • verify information you provide us as well as the representations and warranties you make to us in the Terms of Use or on the Site.
  • otherwise help protect the safety and integrity of the Site and users.
  • target promotional messages or content on the Site, via email or other ads on or third party sites.


B.   Non Personal Information


In general, we use the Non Personal Information we collect to help us improve our Services and customize the user experience, such as by providing targeted useful features and promotions based on the type of Service you seek. We also aggregate the information collected via cookies and similar technologies to use in statistical analysis to help us track trends, evaluate the effectiveness of our ads and analyze patterns in the use of


3.   How We Share Information


In addition to using the information collected by for the purposes described above, we may also share your information with various third parties, as described below. Please review our sharing policy closely, especially with respect to your Personal Information. By using our Site or our Services, you agree to allow us to share the Personal Information you provide to us in the ways described below. Your ability to make changes to what information is shared is described below in Section 4.


A.   Personal Information


·       With All Site Users


If you are a Service Provider, in order to increase your chances of finding a job, we share with Site Users and Registered Users the information that is included in your profile, aside from your contact information.


If you connect to through Facebook, we may allow any of your Facebook friends who have connected to through Facebook to see that you are a Registered User. In addition, other Registered Users who have connected to through Facebook will be able to see if you are friends with any of their Facebook friends or if you share certain affinities or interests with them.


If we terminate your registration for any reason, we reserve the right to send a notice of your termination to other Registered Users with whom we believe you have corresponded.


·       With Vendors / Service Providers


We also share Personal Information with vendors who perform services on behalf of, including without limitation vendors who provide email services, demographic information, or geo-location information, vendors who perform background checks or verification checks, vendors who process credit card payments, vendors who run classified advertising businesses, and vendors who send SMS messages to Registered Users’ mobile phone numbers, in each case to the extent applicable. has selected vendors who maintain high standards with respect to privacy and agree to use the Personal Information only to perform specific services on behalf of


·       With Facebook if you Connect to through Facebook


If you connect to through Facebook’s API, you may elect to post certain of your activities on back to your Facebook account. You will be prompted to decide whether or not to share those activities back to your Facebook account.


·       With Third Parties to Send You Direct Mail from Other Companies


We may share certain of your Personal Information, such as your name, postal address and other information we know about you such as your age, presence of children and the type of Service you are looking for to third parties in the business of facilitating communications, such as direct mail brokers, to enable them to send you postal mail advertisements from companies whose products we believe may be of interest to you. We do not share email addresses for this purpose, and we do not allow these third parties to provide your personal information directly to the companies whose products are being advertised.


·       As Required by Law or for Reasons of Safety


You acknowledge and agree that we may disclose information we’ve collected about you if required to do so by law or if we, in our sole discretion, believe that disclosure is reasonable to comply with the law, requests or orders from law enforcement, or any legal process (whether or not such disclosure is required by applicable law), or to protect or defend’s, or a third party’s, rights or property. We may also reserve the right to disclose information we’ve collected about you for purposes of protecting the health and safety of our community and Users, such as in the case of risk of harm or violence against any person (including you).


·       With Our Affiliates


You acknowledge and agree that to the maximum extent permitted by law we may disclose any of the information we’ve collected about you to any of our affiliates or subsidiaries, for the purposes of providing you with the Services, operating the Site, and our other commercial purposes.


·       With Your Consent


We also may share your Personal Information with a third party if you consent to the sharing.


B.   Background Checks, Service Provider Research, and Consumer Review Sites does not offer background check services, but does encourage Users to research and review Service Providers through a number of different third party consumer reporting agency sites.  Self-help resources such as links to sites such as the Better Business Bureau, Departments of Insurance, Registrars of Contractors, amongst others are made available to Site Users so that they may make better informed decisions on their own.


C.    Non Personal Information


This Privacy Policy does not limit our use or disclosure of any Non Personal Information, such as information passively collected from your computer via cookies, web beacons, or standard logging of website activity. If you do not wish to share this information with, then you should take steps to limit the passive collection of data about your activities on our site, for example, by changing your browser settings to disable cookies. We reserve the right to use and disclose such Non Personal Information, as well as any other Non Personal Information we collect, with our advertisers and other third parties at our discretion.


D.   Business transactions


In the event we go through a business transition such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of ours or that acquirer’s affiliates may continue to process your Personal Information as set forth in this Privacy Policy.


4.   Your Choices Regarding the Sharing of your Personal Information


Registered Users have control over what optional Personal Information they choose to share with us when utilizing our Services (such as pictures, certain details in a profile, etc.).


In addition, Registered Users have the following opt out choices with respect to the sharing of their Personal Information:


a.     Registered Users can opt out of having their profile visible and shared on


b.     Registered Users who have connected to through Facebook may subsequently opt out of having certain of their Facebook information shared with and certain of their information shared with Facebook by disabling Facebook Connect.


c.     Registered Users can opt out of our sharing their Personal Information with third party communication facilitators who may send them direct mail solicitations on behalf of other companies by sending us an email requesting that we opt you out of information sharing.


d.     Users of a mobile application, who have given permission to access certain information from their mobile device such as their location, may subsequently opt out of that information sharing by adjusting the settings in their mobile device.


Except as otherwise provided above, you may call Customer Service at (855) 515-0411, or email to opt out of any of the above information sharing that is applicable to your account. Your opt out preferences will take effect within 10 days of receipt of your request.


5.   Your Communication Choices


By becoming a Registered User, you are consenting to receive certain email communications from us such as newsletters, special offers, tips and advice, notifications of new Service Providers in your area, customer surveys and administrative notices.


You have a choice at any time to stop us from sending you emails for marketing purposes by opting out or emailing


6.   Changing or Removing your Personal Information and Closing your Account


If the Personal Information you provided when you registered changes, you may update this information y emailing  You may also email us to make any other changes to your profile, or to close your account with us.


If you close your account, we will remove your name and other Personal Information from our publicly viewable database. If you close your account, we have no obligation to retain your information, and may delete any or all of your account information without liability. However, we may retain information related to you if we believe it may be necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, Non Personal Information, account recovery, auditing our records, enforcing our rights and obligations under our agreements or if required by law. may also retain and use your information if necessary to provide the Services to other Registered Users. For example, just as an email you may send to another person through an email service provider resides in that person’s inbox even after you delete it from your sent files or close your account, emails you send to others through to other Users, as well as your contributions to groups, may remain visible to others after you have closed your account. Similarly, other information you have shared with others, or that others have copied, may also remain visible. disclaims any liability in relation to the deletion or retention (subject to the terms herein) of information or any obligation not to delete the information. does not control when search engines update their search index or cache, which may contain certain job post, profile or other information that has since been removed from’s Site.


7.   Collection of Information from Children’s Site and Services are not intended for individuals under the age of 18. Accordingly, does not knowingly collect, either online or offline, personal information from individuals under the age of 18.


8.   How We Protect Information


We have implemented industry-recognized safeguards to help protect your information from unauthorized access. These safeguards include:


o uses SSL (Secure Socket Layer), the industry standard method for computers to communicate securely without risk of manipulation or recipient impersonation. We utilize SSL in the online registration process, in the login process, and in the account management section of the Site.


o uses strong encryption technology to protect sensitive information.




9.   Links to Other Websites may provide links to other web sites that we believe may be of interest to our users. However, we are not responsible for the privacy practices employed by those web sites, nor are we responsible for the information or content they contain. This Privacy Policy applies solely to information collected by us through; thus when you use a link to go from our web site to another third party web site, this policy is no longer in effect. We encourage our users to read the privacy policies of these other web sites before proceeding to use them.


10.       Changes to Our Privacy Policy reserves the right to change this policy and our Terms of Service at any time. We will notify you about significant changes in the way we treat Personal Information by sending a notice to the email address registered in your account, or by placing a prominent notice on our Site, so that you can choose whether to continue using our Services. Significant changes will go into effect 30 days after we notify. Non-material changes or clarifications will take effect immediately upon posting of the updated policy on our Site. You should periodically check for updates. Your use of the Site or the Services after such effective date will constitute acceptance by you of such changes.


11.       Contact Us


If you have any questions on our Privacy Policy, you can contact us via email at or at:


Legal Department
16930 E. Palisades Blvd., Suite 103
Fountain Hills, AZ 85268